Privacy Policy

Last Updated on 22 May 2023

Our Privacy Policy governs your visit to pollslab.com and explains how we collect, safeguard and disclose information that results from your use of our Service.

At PollsLab, your privacy is very important to us. We are dedicated to providing you with superior service while protecting your privacy and safeguarding your personal information. PollsLab is headquartered in India, so we comply with "The Personal Data Protection Bill, 2019". We also comply with the European General Data Protection Regulation ("GDPR") and The California Consumer Privacy Act of 2018 (CCPA).

Collection and Use
In order to provide our services, we collect the following Personal Information from our Our Partners and Our community :

Contact Information (name, email, phone number, skype handle, address)

Location information

Internet Protocol addresses (IPs) and domain names

Browser Type / Operating System

Financial information and transaction history

(for Our community only) Information about your performance (clicks generated, leads generated, transactions completed)

We use this information in a number of ways. For Our Partners, we use it to communicate with you about our products, services, and promotions and to invoice you. For Our community , we use this information to scrutinize applicants for fraud, communicate with you about our products, services, and promotions, track traffic, and to make payments to you. Under the GDPR, the lawful basis for collecting this information is that it is necessary for the performance of the contracts we have entered into and, for the purposes of scrutinizing applicants for fraud, our legitimate interests in preventing fraud. We do not sell your Personal Information to third parties.
We also collect Internet Protocol addresses (IPs) and User Agent Data (information about your browser and operating system) from people who click on the advertisements we have placed with our Our community so we can track unique traffic and to identify fraud. Under the GDPR, the lawful basis for collecting this information is that we have a legitimate commercial interest in determining how many unique users click on our advertisement and preventing fraud. No more identifying information is collected about this group and so we cannot associate IPs with an identifiable individual.
We share your Personal Information with our business partners, service providers and as required by law.

Retention of Personal Information
We retain Personal Information about our Our community indefinitely. We do this so that we can scrutinize prospective Our community against all our known Our community for fraud prevention purposes. We retain Personal Information about our Our Partners for ten years. We retain IPs for ten years. We store your Personal Information with one of our trusted hosting partners. Our hosting partners store your Personal Information either in the United States, the European Union or a jurisdiction with adequate protection as determined by the European Commission under the terms of the GDPR.

Retention of Personal Information
We protect personal information from loss or theft, unauthorized access, use or disclosure, modification or destruction through appropriate technical and organizational measures to ensure a level of security appropriate to the risk.
Our hosting partners and sub-processors are required to agree to the mandatory sub-processing contractual terms under the GDPR. The terms of these agreements include the sub-processor's obligation to:

Keep your Personal Information confidential;

Process your Personal Information only as we direct them, and;

Maintain appropriate technical and organizational measures to safeguard your Personal Information. Employees are governed by strict standards and policies to ensure that Personal Information is secure and treated with the utmost care and respect.

Keeping Information Accurate
It is important that your personal information is accurate and complete. Having accurate information about you enables us to give you the best possible service. You have the right to access, verify and amend the information we have about you. We rely on you to keep us informed of any changes, such as a change of address, telephone number or any other circumstances - you simply edit this in your profile.

HOW WE USE THE INFORMATION WE COLLECT
he information we collect is used to improve the content of our Site, used to customize the content and/or layout of our Site for each individual visitor, used to notify users about updates to our Site, and marketing offers. More specifically, we may also use your information:

To serve your requests and offer our services

To improve customer service

Information you provide helps us respond to your customer service requests, fulfill your requests, and support needs more efficiently.

To personalize user experience

We may use information individually or in the aggregate to understand how our users individually or as a group use the services and resources provided on our Site.

To improve our Site

We may use feedback you provide to improve our products and services.

To send periodic emails, mailings, and contact you telephonically

We may use your contact information to respond to your inquiries, questions, and/or other requests and to send you promotions or other offers that may be of interest to you

To protect against certain activities

We may use your information to protect our Site, our partners and Our community , you, other users, and the public against potentially prohibited or illegal activities, including fraud.

To fulfill legal requirements

We may use your information to fulfill applicable legal requirements, such as responding to subpoenas seeking user information

To conduct research

We may use your information to conduct research and analysis for a variety of purposes, including to better understand our customers, to assist with our current and future service offerings, and to understand our website visitors better.

To manage and protect our information technology infrastructure and security We may use your information to help manage, secure and protect the security of our Site.

For any other purpose with your consent

We may share with third parties the information we collect regarding IP addresses and information regarding browser name, the type of computer and technical information about users’ means of connection to our Site, such as the operating system, the Internet service providers utilized and other similar information, your mobile device type, your device’s unique identifier and your mobile network information.

OPTING-OUT
If you supply us with your e-mail address, you may receive periodic e-mails from us with information on new products and services or upcoming events. If you do not want to receive e- mails from us in the future, you may use the opt-out feature at the bottom of our email communications or let us know by sending us e-mail to: network@pollslab.com . However, we may still contact you concerning administrative or transactional matters.

HOW WE SHARE THE INFORMATION WE COLLECT
We may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted Our community and Our Partners or any other party for any purposes including the purposes outlined above. In addition, we may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. In addition, we may share personal information:

To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of PollsLab’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information held by PollsLab Interactive is among the assets transferred;

To fulfill any purpose or effect the action for which you provide the information;

To any third party with your consent;

To comply with any court order, law, legal process, including responding to any government or regulatory request;

To enforce or apply our terms of use and other agreements, including for collections purposes and disbursements; or

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of PollsLab, our customers or others. This includes exchanging information with other organizations for the purposes of fraud protection.

Upon request we provide site visitors with access to information that we have collected and that we maintain about them.

HOW WE PROTECT YOUR INFORMATION
We adopt reasonable data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its users happens over a SSL secured communication channel.
You should note that the security of your personal information also depends on you. Please do not communicate any information to us through unsecured channels, such as when you are in public areas. Where we have provided you or you have chosen a password, access code, or similar security feature, you must keep the password, access code or security feature confidential. Please do not share your password with anyone. If you believe your password or account has been compromised, please contact us immediately at Network@pollslab.com
Please note that the transmission of information via the Internet or other means of communication is not completely secure. Although we take reasonable measure to secure your information, we cannot guarantee the security of your information transmitted to our Site or through other means of communication. Any transmission of information is at your own risk. We are not responsible for the circumvention of any privacy setting or security measures contained on any of our systems, including but not limited to our Site.

Our community AND Our Partners
We may collect personal information when you (i) register on the Site, (ii) fill out forms or fields on the Site, (iii) complete an application for a product or service available through the Site; and (iv) communicate with us by email, mail, text, telephone, facsimile or other electronic means. Personal information in this context may include: your name, email address, postal address, phone number, Messenger ID, social media account details, IP address, tax ID/social security number, and banking/financial information.
We may also collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about users’ means of connection to our Site, such as the operating system, the Internet service providers utilized and other similar information, your mobile device type, your device’s unique identifier and your mobile network information.

Cookies
PollsLab may collect user information from its websites (for example, via cookies which are alphanumeric identifiers transmitted from a website to a visitor's browser and IP address). This information is used solely for enabling us to provide you with a customized online experience and to find ways to improve our site. Although cookies are widely used, it may be possible to disable cookies via your browser settings. However, in so doing, some websites may not function properly or optimally.

Definition of Personal data
"Personal data" is defined in India's "The Personal Data Protection Bill, 2019", as information about an identifiable individual, although it does not include the name, business title, business address or telephone number of employees of organizations.
"Personal Data" is defined in the European General Data Protection Regulation ("GDPR"), as information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
In our privacy policy, we use the term "Personal data" to mean both Personal Information as defined by THE PERSONAL DATA PROTECTION BILL, 2019 and Personal Data as defined by the GDPR.

California Privacy Rights
This section is specific and applies only to our Website visitors who are California residents, under the meaning of Section 17014 of Title 18 of the Cal. Code of Regulations. Under the California Consumer Privacy Act of 2018 (“CCPA”), up to twice in a twelve (12) month period, a consumer has the right to request that a business disclose what personal information (that identifies, relates to, describes, is capable of being associated with or could reasonably be linked, directly or indirectly, with a particular consumer or household) it collects, uses, discloses, and sells.

If you are located in California, please be advised of the following required by the California Consumer Privacy Act.

As used in this Privacy Policy, "personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked with a particular data subject, consumer, or household. Personal information includes information such as real names, postal addresses, email addresses, and social security numbers. Under CCPAs broad definition, "personal information may also include unique identifiers, IP addresses, biometric information, internet or other network activity (such as browsing history, search history, etc.), geolocation data, audio/visual data, and even inferences which may be drawn from any of the above to create a profile about a consumer.

We collect personal information from you when you communicate with us by any media. The personal information collected on this website may be e.g., your name, company, title, phone number, email address, or other information you provide. The collection of personal information is voluntary. Other than as set forth in this Privacy Policy, Pollslab will not disclose any of your personal information except when we have your permission or under special circumstances, such as when we believe in good faith the law requires it or under certain circumstances.

We use your information to operate, evaluate, and improve our business, including for such purposes as developing new products and services, managing our communications, and analysing our products. If you provide us with your name and contact information, we will use this information to answer requests from you, communicate with you regarding any services we are providing to you, and inform you about new products and services (unless and until you opt-out of marketing information). If you come to our Site to qualify for or take surveys, we use the demographic information you provide to make your survey answers more meaningful to us and our clients. We may also use information derived from cookies, pixels, and other technologies to determine your interests in particular surveys, advertisements, and other communications.

Under the CCPA, you have a right to request information about the collection, use, and disclosure of your information over the last 12 month period. Request for Deletion: You can request that we erase some or all of your Personal data from our systems barring any exceptions such as transnational data, security purposes as well as to debug and repair errors. Request for Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data from the last 12 month period. We will then share the categories of personal information collected as well as the purposes for collecting, using, or selling the information. We will then share the categories of collected information and disclosed information for business purposes. We will then share the example categories in which we share personal information with third parties For more information, please see below. In order to make a request, you may contact us at network@pollslab.com or submit a support ticket from your account here. We will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf. You may request this information twice per 12-months period. You will not be discriminated for opting into any of your rights under the CCPA.

STATE PRIVACY LAWS FOR VIRGINIA, COLORADO, CONNECTICUT, AND UTAH

If you live in VIRGINIA, COLORADO, CONNECTICUT, AND UTAH, we comply with the Colorado Privacy Act (CPA), and you have the following rights under the CPA which will enter into effect on 1st July 2023:

Right to be informed Controllers must provide consumers with a privacy notice that includes:

The categories of personal data collected or processed by the controller or a processor; The purpose for which the categories of personal data are processed; How and where consumers may exercise the rights pursuant to the CPA, including the controller’s contact information and how a consumer may appeal a controller’s action with regard to the consumer’s request; The categories of personal data that the controller shares with third parties, if any; The categories of third parties, if any, with whom the controller shares personal data; and If a controller sells personal data to third parties or processes personal data for targeted advertising, the controller shall clearly and conspicuously disclose the sale r processing, as well as the manner in which a consumer may exercise the right to op out of the sale or processing.

Right to access A consumer has the right to confirm whether a controller is processing personal data concerning the consumer and to access the consumer’s personal data.

Right to rectification
A consumer has the right to correct inaccuracies in the consumer’s personal data, taking into account the nature of the personal data and the purposes of the processing of the consumer’s personal data.

Right to erasure
A consumer has the right to delete personal data concerning the consumer.

Right to object/opt-out
A consumer has the right to opt out of the processing of personal data concerning the consumer for purposes of;

Targeted advertising;
The sale of personal data; or Profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer. Right to data portability when exercising the right to access personal data, a consumer has the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows the consumer to transmit the data to another entity without hindrance. A consumer may exercise this right no more than two times per calendar year.

Connecticut
If you live in Connecticut, we comply with the Senate Bill 6 for an Act Concerning Personal Data Privacy and Online Monitoring (CTDPA), and under the CTDPA you have the following rights;

Right to be informed
Consumers have the right to confirm whether a controller is processing the consumer’s personal data. Controllers are also required to provide customers with a reasonably accessible, clear, and meaningful privacy notice that includes:

The categories of personal data processed by the controller;
The purpose for processing personal data; How consumers may exercise their consumer rights, including how a consumer may appeal a controller’s decision with regard to the consumer’s request; The categories of personal data that the controller shares with third parties; The categories of third parties, if any, with whom the controller shares personal data; and An active electronic mail address or other online mechanism that the consumer may use to contact the controller. Right to access A consumer has the right to confirm whether or not a controller is processing the consumer’s personal data and access such personal data unless such confirmation or access would require the controller to reveal a trade secret.

Right to rectification
A consumer has the right to correct inaccuracies in their personal data, taking into account the nature of the personal data and the purposes of the processing of the consumer’s personal data.

Right to erasure
A consumer has the right to delete personal data provided by, or obtained, about them.

Right to object/opt-out
Consumers have the right to opt out of the processing of the personal data for purposes of:

Targeted advertising;

The sale of personal data except as provided in Section 6 of the CTDPA; or Profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning the consumer. Right to data portability Consumers have the right to obtain a copy of their personal data processed by the controller, in a portable and, to the extent technically feasible, readily usable format that allows the consumer to transmit the data to another controller without hindrance, where the processing is carried out by automated means, provided such controller will not be required to reveal any trade secret.

Right to not be subject to automated decision-making Consumers have the right to opt out of the processing of their personal data for purposes of profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning the consumer.

United States Considerations

The purpose of this privacy policy is to inform you about the processing of your personal data by PollsLab and its entities in accordance with research industry Codes and Standards relating to the USA and additionally the country in which each PollsLab company is based.PollsLab companies comply with all pertinent Federal and State laws governing privacy, including but not limited to the enacted California Consumer Privacy Act (CCPA) and recently amended California Privacy Rights Act (CPRA).For questions or concerns relating to privacy, you may contact us by email at Network@pollslab.com.All requests to exercise your rights must be accompanied by the details necessary to process your request. A copy of proof of identity may be requested if necessary.

International Data Transfer

PollsLab may transfer Personal Data to the United States and/or to other third countries where PollsLab or its processors operate (outside the European Economic Area “EEA”). PollsLab will follow the requirements of these GDPR Terms regardless of where such Personal Data is stored or processed. We will take all steps reasonably necessary to ensure that Your Data is treated securely and in accordance with this Policy. For more information, please refer to our DPA document, section International Transfer of Data.

USERS LOCATED IN EUROPE

EU-U.S. PRIVACY SHIELD FRAMEWORK pollslab complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, please visit https://www.privacyshield.gov/. In compliance with the Privacy Shield Principles, pollslab commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact pollslab at: network@pollslab.com pollslab has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU

GDPR compliance

We will protect the confidentiality of your information in accordance with our normal data handling procedures and all legal requirements. We will not use it for any purposes other than those which are set out in the surveys and in this Notice. In addition to our ongoing commitment to meet the General Data Protection Regulation (GDPR), as members of the MRS, we abide by their Code of Conduct and take the processing of data very seriously. We are committed to keeping personal data secure and take all reasonable technical and organisational measures to protect personal data from loss, misuse or alteration. Only authorised PollsLab employees and contractors or partners carrying out authorised business functions are allowed to access data or databases held by us. All of our data and servers are located in the USA, which we maintain in encrypted form on our server.

You have a relationship with our client and they have provided us with your details for the purpose of conducting this research survey; The legal basis for PollsLab to process data will vary on a project by project basis, but will usually be.

Informed consent of the data subject e.g. agreeing to be contacted for market research purposes

Legitimate interests of the client in contacting relevant organisations in order to achieve a representative and sufficiently large sample for the purposes of the survey

Research that is viewed as being in the public interest

The information we collect, which may include your personal data, will be used in the following ways:

For market research purposes: this includes carrying out analysis and producing reports on behalf of the client who has commissioned the survey

For quality control purposes: we may telephone you to check that the interviewer conducted the interview in a professional and polite manner

To provide you with survey research results if you request them when offered

Provided you have given consent, to recontact you about a follow-up survey

Survey results will usually be reported back to our clients in an anonymised format. If the client wishes to see personal data that we have collected during the survey, we will ask for specific consent for this at the end of the survey. The information we collect will never be sold on to third parties or for any other purpose than detailed in the survey.
We may share your data with a third party purely for the purpose of delivering market research services we cannot provide ourselves. We will have a contract in place with any third parties to ensure your personal data is protected from unauthorised use or disclosure. As a minimum these contracts require contractors and partners to keep any information we provide to them confidential; they are not permitted to use this information for any purpose other than to carry out the services they are contracted to on behalf of PollsLab.
We only keep your information for as long as is necessary to support the survey and findings. In practice, this means that once we have satisfactorily reported the survey findings to our client, we will keep your personal data for a maximum of 12 months after the completion of the project (unless you have agreed to participate in follow up research for which the timeframe will be specified); once deleted we will no longer hold any copies. If, at any time, you withdraw your consent to our processing your personal data, we will delete your personal data at that point and no copies will be held by PollsLab.
Co-operation in market research surveys is voluntary at all times regardless of what the survey is about or who our client is. You are entitled at any stage to ask that your personal data, or part or all of the record of your survey responses, be destroyed or deleted and we will carry out such a request. This can be requested during the interview itself or afterwards. You have the right to access any personal data that we process relating to you. We may ask for verification of your identity before releasing any information to you. You have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) if you have concerns on how we have processed your personal data. You can find details about how to contact the Information Commissioner’s Office at https://ico.org.uk/global/contact-us/ or by sending an email to: icocasework@ice.org.uk

Your Rights
Under the General Data Protection Regulation, you have the right to:

Access your personal information by making a subject access request

Rectification, erasure or restriction of your information where this is justified

Object to the processing of your information where this is justified

Data portability

INDIVIDUAL RIGHTS
Under the General Data Protection Regulation (GDPR), individuals (also known as end users or data subjects) have the right to access, correct, and export their personal data. This includes the right to erasure and the right to be forgotten. The right to erase and/or to be forgotten will be processed within 30 days as stated in the GDPR regulations. To request your personal data to be corrected or deleted, you may send us an email at network@pollslab.com or write a letter to the below mailing address.

PollsLab Data Protection Officer (DPO)
PollsLab as appointed a Data Protection Officer (DPO) whom you can contact if you have any questions about PollsLab GDPR program. Please get in touch via network@pollslab.com

PollsLab Network Enterprise
Darbhanga- 847239, BR, INDIA
Network@pollslab.com